Help for UK members

How these pages are checked

We wrote every page in this section after walking through the SilverSingles member site with our own member account on 15 and 16 September 2026. Where a page shows a screen, it is the one we saw on one of those days. We have blurred other members' photos and names ourselves.

Where we could not see something, such as the price in pounds or what a free account sees in the parts of the site kept for Silver Select members, the page says "to confirm" rather than guessing. The site changes, so each page carries the date it was last checked at the top. If something no longer matches what you see, tell us through the contact page and we will look again.

How to reach support

If a page here does not answer your question, SilverSingles support is by email at support@silversingles.com, or by phone on 1-416-628-1072. That is a Canadian number, so a call from the UK is an international call. Check what your provider charges before you ring. The line is open 9am to 5pm Eastern Time, which is 2pm to 10pm UK time. The site also lists a North American freephone number, 1-888-702-1274, but it is not a UK number, so do not try it from a UK phone. From the UK, email is the easier route. Put your username in the message so they know which account you mean.

Before you pay for Silver Select

Under the service agreement, auto-renewal is on by default. A plan renews itself when the months you paid for run out, unless you switch it off. The switch is under Me, Settings, Payment, Payment Details, Renewal Status. The steps, with the screen shown, are on the cancel auto-renewal page. The service agreement gives a refund window of three working days. If you decide early that the site is not for you, ask inside that window. Switching renewal off is not the same as deleting your account. Deleting is a separate setting, under Me, Settings, Account Management, Pause or Delete Account. If you have not paid yet, Free vs Silver Select sets out what a free account can do before you decide.